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Date received: 2008-09-05 Language: Русский Code: 467 Year published: 2002 Author: Golovanova T., Dikarev P. (editors) Organization: Association of Russian Telephone Help Lines on HIV/AIDS, STDs, reproductive health, drug abuse. Carrier: Printed

The manual shows main principles of Telephone Help Line, describes peculiarities of services provided in the sphere of HIV/AIDS and drug abuse. There is a description of possible steps to be taken in order to set up the telephone service, to recruit personnel, and to attract funding. There is detailed description of forms and methods of training consultants, as well as the full training program. The manual provides basic information and variants of counseling over the Help Line, description of methodologies of telephone counseling, and there are recommendations on how to counsel in special cases.